SharePoint Intranet and Incident Management Workflow

Tools and Technologies

  • Microsoft Office 365

  • Microsoft SharePoint

  • Microsoft SharePoint Designer

  • Microsoft SharePoint Forms

Client Name: EDP Drug and Alcohol Services
Industry Sector: Charity & Non-Profit
PC Users: 250-500
Locations: Devon & Dorset
Contact: Jessica Daer
Job Title: Quality & Compliance Officer
June 2018


EDP aims to improve the health, wellbeing and employability of individuals and their families affected by substance misuse, mental health issues, and other harmful addictive and offending behaviour. EDP currently delivers services across Devon and Dorset in 6 prisons (HMP Channings Wood, HMP Dartmoor, HMP Exeter, HMP Guys Marsh, HMP/YOI Portland and HMP The Verne) and throughout the Devon and Dorset community. Their strong and enduring presence across these counties has enabled them to build effective and enduring partnerships with local organisations, employers and housing providers. EDP invests in building active communities and working with communities to support those accessing their service to achieve the best possible outcomes.

The Challenges

EDP were looking for a partner with a proven track record to provide the organisation with a new bespoke workflow solution for incident management and a SharePoint Intranet. The organisation has a distributed workforce, geographically dispersed across several offices, employees’ homes and other remote locations (via mobile devices). OfficeLabs were approached to help the organisation to resolve the following key drivers for the project:

  1. Provide a fast track SharePoint Intranet to deliver:
    • Corporate Intranet homepage
    • Document libraries
    • Training resources
    • Self help tools & reference Centre
    • Subsites for operations, services, policies and templates including:
  • HR
  • Finance
  • Employee directory
  • Learning & Development
  • Group collaboration tools
  1. Develop a bespoke incident reporting and management workflow solution using SharePoint forms
The OfficeLabs Solution

OfficeLabs were selected to deliver the entire project, from scoping through to deployment and support. Due to operational pressures the organisation wanted the solution to be implemented as fast as possible. OfficeLabs developers were tasked with building a forms-based workflow for incident management. The organisations exact business process requirements were gathered, which were transformed into a highly bespoke solution for logging an incident, escalation and sign off.

Once the development of the incident management solution was in progress, OfficeLabs SharePoint consultants quickly helped the organisation to determine their exact requirements for a new intranet. This information was gathered and a SharePoint Intranet was built with the OfficeLabs fast track Intranet service. The new Intranet was built and delivered to EDP within 10 days. It was then tailored to fully address their operational needs and tested by key stakeholders who signed off this element of the project.


“We really enjoyed solving EDP’s collaboration and workflow needs. The project was delivered quickly and efficiently, and the positive feedback we received from across the organisation demonstrated that we provided exactly what they wanted.”

Graham Bidwell – Managing Director – OfficeLabs

Further Information:

OfficeLabs focus on offering the best information management, governance and compliance tools in the industry. If you need a portal, intranet, workflow solution or any other mechanism to communicate, collaborate and share information, then get in touch today.

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