EDP were looking for a partner with a proven track record to provide the organisation with a new bespoke workflow solution for incident management and a SharePoint Intranet. The organisation has a distributed workforce, geographically dispersed across several offices, employees’ homes and other remote locations (via mobile devices). OfficeLabs were approached to help the organisation to resolve the following key drivers for the project:
- Provide a fast track SharePoint Intranet to deliver:
- Corporate Intranet homepage
- Document libraries
- Training resources
- Self help tools & reference Centre
- Subsites for operations, services, policies and templates including:
- Employee directory
- Learning & Development
- Group collaboration tools
- Develop a bespoke incident reporting and management workflow solution using SharePoint forms
The OfficeLabs Solution
OfficeLabs were selected to deliver the entire project, from scoping through to deployment and support. Due to operational pressures the organisation wanted the solution to be implemented as fast as possible. OfficeLabs developers were tasked with building a forms-based workflow for incident management. The organisations exact business process requirements were gathered, which were transformed into a highly bespoke solution for logging an incident, escalation and sign off.
Once the development of the incident management solution was in progress, OfficeLabs SharePoint consultants quickly helped the organisation to determine their exact requirements for a new intranet. This information was gathered and a SharePoint Intranet was built with the OfficeLabs fast track Intranet service. The new Intranet was built and delivered to EDP within 10 days. It was then tailored to fully address their operational needs and tested by key stakeholders who signed off this element of the project.
“We really enjoyed solving EDP’s collaboration and workflow needs. The project was delivered quickly and efficiently, and the positive feedback we received from across the organisation demonstrated that we provided exactly what they wanted.”
Graham Bidwell – Managing Director – OfficeLabs
OfficeLabs focus on offering the best information management, governance and compliance tools in the industry. If you need a portal, intranet, workflow solution or any other mechanism to communicate, collaborate and share information, then get in touch today.